Last updated: Aug 27, 2026
Apwide SA ("Apwide", "we", "us" or "our") respects your privacy and processes personal data in accordance with applicable data protection laws, including the Swiss Federal Act on Data Protection ("FADP") and, where applicable, the EU General Data Protection Regulation ("GDPR").
This Privacy Policy explains how we process personal data when you visit our websites, contact us, interact with us as a prospect, customer or partner, use our support services, or evaluate, purchase or use our Apps.
1. Who We Are
The controller responsible for the processing described in this Privacy Policy is:
Apwide SA
Chemin de la Grangette 40
1010 Lausanne
Switzerland
For privacy questions or requests, please contact us through our Customer Service Portal.
2. Personal Data We Process
Depending on how you interact with Apwide, we may process:
Contact and business information, such as your name, business email address, company, job title, country and communications with us.
Atlassian and subscription information, such as information provided by Atlassian in connection with App evaluations, licenses, subscriptions and customer accounts.
Support information, including support requests, messages, attachments and other information you choose to provide.
Website and technical information, such as IP address, browser, device, pages visited and similar usage information.
Marketing information, such as communication preferences and interactions with our content, events, surveys or campaigns.
We may receive this information directly from you, from the organization you represent, from Atlassian, from authorized partners, or automatically when you use our websites.
3. How We Use Personal Data
We may process personal data to:
respond to enquiries and provide demonstrations or evaluations;
manage App licenses, subscriptions and customer relationships;
provide customer support;
operate, secure and improve our websites, Apps and services;
communicate product, service and company information;
understand the use of our websites and services;
manage relationships with customers, partners and suppliers; and
comply with legal, accounting, security and regulatory requirements.
Where the GDPR applies, processing may be based on the performance of a contract, steps taken before entering into a contract, our legitimate interests, compliance with legal obligations or your consent, depending on the processing activity.
Where we rely on consent, you may withdraw it at any time. You may also unsubscribe from marketing communications at any time.
4. Use of Apwide Apps
When an organization uses an Apwide App, Apwide may process personal data on behalf of that organization.
In such cases, the customer generally acts as the data controller and Apwide acts as a data processor. This processing is governed by our Data Processing Agreement (DPA) where applicable.
Details about the data processed by each App, processing purposes, hosting, retention and related information are available in our Apwide Product Processing Information.
Apwide may separately process information for its own purposes, such as managing licenses and subscriptions, providing support, maintaining customer relationships and complying with legal obligations. Those activities are covered by this Privacy Policy.
5. Sharing and International Transfers
We do not sell personal data.
We may share personal data where necessary with service providers and other third parties supporting our operations, including providers of hosting, infrastructure, communications, analytics, support and business services. We may also disclose personal data to authorized partners, professional advisers or public authorities where necessary or required by law.
An up-to-date list of subprocessors used in connection with our Apps, including their location and processing role, is available in our Trust Center.
Depending on the services involved, personal data may be processed outside Switzerland or the European Economic Area. Where required by applicable law, we use appropriate safeguards for international transfers, such as recognized contractual protections.
6. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable contractual, legal, accounting, security and compliance requirements.
Retention periods depend on the nature of the data and the processing activity.
Product-specific retention information is available in our Apwide Product Processing Information where applicable.
7. Cookies and Analytics
Our websites use cookies and similar technologies for functionality, security, analytics and, where applicable, marketing purposes.
Where consent is required, non-essential technologies are used only after the appropriate consent has been obtained.
You can manage your preferences through the cookie controls available on our website. Further information is available in our Cookie Policy.
8. Security
We use appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.
Further information about our security practices is available in our Trust Center and Apwide Security Measures.
9. Your Rights
Depending on applicable law, you may have rights to:
access personal data concerning you;
request correction or deletion;
request restriction of certain processing;
object to certain processing;
receive certain data in a portable format;
withdraw consent where processing is based on consent; and
object to direct marketing.
These rights may be subject to conditions and exceptions provided by applicable law.
To exercise your rights, please contact us through our Customer Service Portal. We may need to verify your identity before responding.
You may also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, where applicable, a competent EU or EEA supervisory authority.
10. Changes and Contact
We may update this Privacy Policy when our practices, services or legal requirements change. The latest revision date is shown at the top of this page.
For questions about this Privacy Policy or our processing of personal data, please contact us through our Customer Service Portal or by mail at:
Apwide SA
Chemin de la Grangette 40
1010 Lausanne
Switzerland
