Get the best support from Apwide with our Customer Portal and updated documentation including use cases, templates, and automation examples.
Golive Documentation
Other Products
Legal Documents
Customer Portal
Partner Portal
Standard Support
When creating a support request through our Customer Portal, we will respond within no more than 24 business hours from the time of your initial request. Our goals are to answer the majority of requests within the same business day.
Apwide will use reasonable efforts to provide support in accordance with this Service Level Agreement, and will not be responsible for any delays caused by the customer for reasons beyond Apwide’s control.
Business hours and response time
Apwide’s business hours are from 9 am to 6 pm CET, Monday to Friday. Our office is closed on Switzerland national holidays. All requests are answered within 24 business hours, excluding national holidays. We are constantly monitoring our support channels to respect the high priority of our customers and any critical issues.
Support channel
You should request support from our Customer Portal.
Included in Standard Support
Not included in Standard Support
- Product training
- Support for Jira configurations not related to Apwide product
- Support for ScriptRunner scripts and Jira Automation rules
- Help with programming against product API
- Support in any language other than English and French
Professional Services
Your product subscription includes access to our Standard Support. Our local trusted partners also offer professional services for the installation, configuration, and training. Most of them are also expertise in Jira and ScriptRunner.
If your region is not covered by a trusted partner, Apwide can provide Professional Services in remote (from Switzerland), giving you access to our tech leads and development team.
Apwide Golive Setup Package
You want to improve your Test Environment Management using Jira & Golive and you do not have the technical skills or the time for the setup?
Our Apwide Trusted Partners are here to assist you:
- Dedicated Golive Expert (SPOC)
- Analysis of your requirements
- Golive App installation on your Jira instance
- Golive App setup following TEM best practices
- Training of your key users
- Integration with your toolchain
- Legal requirements (NDA signature)
Contact us, so that we can recommend the best trusted partner based on your requirements.
