Apwide Support & Documentation

Get the best support from Apwide with our Customer Portal and updated documentation including use cases, templates, and automation examples.

Golive Documentation

Other Products

Customer Portal

Technical Support
Bug Report / Security Finding
Questions, including Cloud Security questions
Impovement and New Feature Requests

CUSTOMER PORTAL

Legal Documents

Standard Support

When creating a support request through our Customer Portal, we will respond within no more than 24 business hours from the time of your initial request. Our goals are to answer the majority of requests within the same business day.

Apwide will use reasonable efforts to provide support in accordance with this Service Level Agreement, and will not be responsible for any delays caused by the customer for reasons beyond Apwide’s control.

Business hours and response time

Apwide’s business hours are from 9 am to 6 pm CET, Monday to Friday. Our office is closed on Switzerland national holidays. All requests are answered within 24 business hours, excluding national holidays. We are constantly monitoring our support channels to respect the high priority of our customers and any critical issues.

Support channel

You should request support from our Customer Portal.

Included in Standard Support

Assistance with configuring Apwide products

Guidelines and best practices on Apwide products

Help with troubleshooting problems with Apwide products

Help with issues arising out of Apwide product upgrades

Not included in Standard Support

Product training

Support for Jira configurations not related to Apwide product

Help with programming against product API

Support in any language other than English and French

Professional Services

Your product license or subscription includes access to our Standard Support. Our local partners also offer professional services for the installation, configuration, and training.

If your region is not covered by a trusted partner, Apwide can provide Professional Services in remote (from Switzerland), giving you access to our tech leads and development team.