Apwide Support & Documentation

Get the best support from Apwide with our Customer Portal and updated documentation including use cases, templates, and automation examples.

Customer Portal

  • Technical Support
  • Bug Report / Security Finding
  • Questions, including Cloud Security questions
  • Impovement and New Feature Requests

Standard Support

When creating a support request through our Customer Portal, we will respond within no more than 24 business hours from the time of your initial request. Our goals are to answer the majority of requests within the same business day.

Apwide will use reasonable efforts to provide support in accordance with this Service Level Agreement, and will not be responsible for any delays caused by the customer for reasons beyond Apwide’s control.

Business hours and response time

Apwide’s business hours are from 9 am to 6 pm CET, Monday to Friday. Our office is closed on Switzerland national holidays. All requests are answered within 24 business hours, excluding national holidays. We are constantly monitoring our support channels to respect the high priority of our customers and any critical issues.

Support channel

You should request support for our Customer Portal.

Included in Standard Support

  • Assistance with configuring Apwide products
  • Guidelines and best practices on Apwide products
  • Help with troubleshooting problems with Apwide products
  • Help with issues arising out of Apwide product upgrades
  • Not included in Standard Support

  • Product training
  • Support for Jira configurations not related to Apwide product
  • Help with programming against product API
  • Support in any language other than English and French
  • Extended Support

    Your product license or subscription includes access to our Standard Support. We also offer extended vendor support that gives access to our tech leads and development team.

    Golive Setup Package

    You want to improve your Test Environment Management using Jira & Golive and you do not have the technical skills or the time for the setup?

    We are here to assist you. Our package includes:

    • Dedicated Golive Expert (SPOC)
    • Analysis of your requirements
    • Golive App installation on your Jira instance
    • Golive App setup following TEM best practices
    • Training of your key users
    • Integration with your toolchain
    • Legal requirements (NDA signature)

    Price: from USD 4'900.- without tax

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