Privacy Policy

Apwide SA ("Apwide") understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website (“Website”) and (subject to the limited exceptions in section 4) we do not collect personal data about you unless you contact us or request an Apwide software license from the Atlassian Marketplace ("License"). Any personal data we do collect will only be used as permitted by law.

Please read this Privacy Policy ("Policy") carefully and ensure that you understand it. Your acceptance of the Policy is deemed to occur upon your first use of the Website or your first request for a License. If you do not accept and agree with this Policy, you must not request a license for our software and stop using the Website immediately.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

Personal data
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via the Website. This definition shall, where applicable, incorporate the definitions provided in the Swiss Data Protection Act (as revised from time to time) ("DPA") and/or the General Data Protection Regulation (“GDPR”); and

means Apwide SA, a public limited company registered in Switzerland whose address is Chemin de la Grangette 40, 1010 Lausanne, Switzerland.

2. What Does This Policy Cover?

This Policy applies only to your use of the Website. The Website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

3. Your Rights

As a data subject, you have the following rights under the DPA and/or GDPR:

  • The right to be informed about our collection and use of personal data
  • The right of access to the personal data we hold about you (see section
  • The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 8)
  • The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you
  • The right to restrict (i.e. prevent) the processing of your personal data
  • The right to data portability (obtaining a copy of your personal data to reuse with another service or organisation)
  • The right to object to us using your personal data for particular purposes
  • Rights with respect to automated decision making and profiling.

If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 8 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Officer ("FDPIC") and/or any competent EU supervisory authority (as the case may be).

4. What Data Do we Collect?

Subject to section 5, we do not collect any personal data from you.

We do place cookies on your computer or device. In this context please refer to our Cookie Policy.

If you send us an email or submit a support ticket, we may collect your name, your email address, and any other information which you choose to give us.

If you fill a form on the Website, we may collect information you submit in the form.

If you request a License, we may collect your name, your email address and other information related to your Atlassian account. For more information, refer to the Atlassian Marketplace Terms of Use.

5. How Do we Use Your Data?

If we do collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the DPA and/or GDPR at all times. For more details on security see section 6, below.

As noted above, we do not generally collect any personal data. If you contact us or request a License, and we obtain your personal details, we may use them as follows:

  • To reply to your email or support ticket
  • To reply to any other request submitted by you
  • To share information related to the software you requested a License for.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

We will not share any of your data with any third parties for any purposes.

6. How and where do we store your Personal Data?

We only keep your personal data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it.

Your data will only be stored in Switzerland and within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein).

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure any data we hold about you (even if it is only your email address).

7. How Can You Access your Personal Data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details via our Customer Service Portal.

8. Contacting us

If you have any questions about the Website or this Policy, please contact us via our Customer Service Portal. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you.

9. Changes to our Policy

We may change this Policy from time to time (for example, if the law changes). Any changes will be immediately posted on the Website and you will be deemed to have accepted the terms of the Policy on your first use of the Website following the alterations. We recommend that you check this page regularly to keep up-to-date.

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