Standard Support SLA
This document provides Apwide Service Level Agreement for the Apwide Golive Jira app.
When creating a support request through the available support channels, we will respond within no more than 24 business hours from the time of your initial request. Our goals are to answer the majority of requests within the same business day. Apwide will use reasonable efforts to provide support in accordance with this Service Level Agreement, and will not be responsible for any delays caused by the customer for reasons beyond Apwide’s control.
Business hours and response time
Apwide’s business hours are from 9 am to 6 pm CET, Monday to Friday. Our office is closed on Switzerland national holidays. All requests are answered within 24 business hours, excluding national holidays. We are constantly monitoring our support channels to respect the high priority of our customers and any critical issues.
You can request support through one of the following channels:
Included in standard support
Not included in standard support
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